Contact Center
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Salesforce CEO Pressed on Cutting 4,000 Customer Support Reps
CRM
HubSpot INBOUND 2025: The Top 10 Announcements
Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams
Who Leads the CCaaS Space in 2025?
Why Services and Support Are the Real Differentiators in Today’s CX Landscape
Why AI Buying Takes Too Long – and How to Speed It Up
Conversational AI
The SalesLoft Drift Chatbot Is Set to Go Offline After Customers Suffer Big Breaches
CX TV
The Latest on Thoma Bravo Rolling Up Verint, Salesforce’s Acquisition Streak, & More
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)
