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AI & Automation in CX
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
EU AI Act: Why The 2026 Reckoning for CX Is Global
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
CX TV
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Contact Center & Omnichannel
From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch
Security, Privacy & Compliance
Coupang Finds More Leaked Customer Data as Government Accuses CEO of False Testimony
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
As AI Adoption Accelerates, Customer Trust Is at Risk
Why the Tortoise Wins the Enterprise AI Race
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The California Transparency Act: What Does This Mean for CX?
