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CRM
Elon Musk Questions the Name ‘Salesforce’; Benioff Responds with an Impromptu ‘Agentforce’ Rebrand Idea
What Is ServiceNow University? An Introductory Guide
Contact Center
Big CX Update: Cyara
Loyalty Management
10 Brands That Used Generative AI to Transform Customer Experiences
Conversational AI
Meet Your New Teammates: How AI Agents are Blending into the Hybrid Workforce
Global Happiness Is Down, Customer Happiness Is Up: So What?
Generative AI in the Contact Center: What’s New in 2025?
CX TV
NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One
Big CX News from Salesforce, Genesys, OpenAI, & Mitel
The Next Generation Virtual Agent: An Inside Look
“Customer Service Is the New Marketing”: Reimagining the Golden Concept
Voice of the Customer
Is NPS Really BS? Another Study Suggests So
Event News
The CX Awards 2025 Finalists
RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap
Customer Data Platform
Gartner Magic Quadrant for Analytics and Business Intelligence (ABI) Platforms 2025: The Rundown
