Latest News

AI & Automation in CX

ChatGPT vs Claude vs Copilot: Which is the Best Starting Tool for Marketing?

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

AI & Automation in CX

Cisco Resolves 145,000 Support Cases Using Agentic AI

AI & Automation in CX

Zendesk: Your AI Is Only as Good as Your Knowledge

Contact Center & Omnichannel​

Five9 Wins $100M Financial Services CCaaS Contract

Contact Center & Omnichannel​

Five Costly Mistakes Enterprises Make When Replacing a Legacy Contact Center Platform

Customer Engagement & Journey Orchestration

What Anthropic’s Decart Deal Could Mean for Retail

Security, Privacy & Compliance

The 3 Security Gaps Enterprises Must Fix to Limit AI Agent Threats

Community & Social Engagement

How Gainsight Is Expanding Its Customer Community Platform

AI & Automation in CX

Stripe’s OpenRouter Deal Could Reshape AI Agent Pricing

Contact Center & Omnichannel​

The Dialpad AI Contact Center and Agentic AI: What Dialpad Agentic AI Has Shipped, Slipped, and Left Unanswered

AI & Automation in CX

Big CX News from Five9, Cisco, Meta & More

AI & Automation in CX

“The Train Is Coming”: Retail Loyalty’s AI Wake-Up Call

Customer Analytics & Intelligence

Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It

Security, Privacy & Compliance

Guardrails Won’t Always Stop Customer AI Agents. Is Your Enterprise Ready?

Customer Engagement & Journey Orchestration

Kraken Autonomous Agents Deployment: What Utilities Must Prove Before AI Goes Live