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AI & Automation in CX
How Not to Break Your Agent Assist Before It Even Launches
From Feedback to Financial Impact: The ROI of Unified Experience Management®
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Big CX News from ServiceNow, Zoom, Cisco & IKEA
The AI Era CEO Exodus: Why Execs Are Stepping Down and What It Means for Customers
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
End Costly QA Guesswork with Automated Evaluation
Five9 Appoints New CEO to Lead AI-Driven Strategy
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Stop Guessing: Use Context to Deliver Personalization That Converts
How Smart Automation Delivers Real Customer Support Cost Reduction
Agentic AI That Adds Up: How to Win Over the CFO
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
