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AI & Automation in CX
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
Who’s Really Calling? The Rise of AI Customers
Amazon’s AgentCore Moment: Letting Contact Center AI Finally Go Off Script
Are AI Layoffs Breaking Customer Experience?
How 360 Direct Access Turned a Broken Journey into Deaf‑First Customer Experience
Alphabet’s 5 Billion Interaction “Bombshell”: Why Agentic CX is No Longer Optional
EU AI Act: Why The 2026 Reckoning for CX Is Global
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
As AI Adoption Accelerates, Customer Trust Is at Risk
Why the Tortoise Wins the Enterprise AI Race
Security Flaw in AI Agent Social Network Moltbook Exposes Risks in AI-Built Platforms
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
AI’s Broken Promise: Customer Service Automation Costs Set to Soar
From Reactive Dashboards to Meaningful CX Metrics: Escaping the CX Death Spiral
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
The AI Bill Comes Due: Will Costs Derail CX Innovation in 2026?
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
