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AI & Automation in CX
AI Customers Are Here. Is Your Contact Center Ready to Serve Them?
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AI Routing in Healthcare: Orchestrating Better Patient Care
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
The Gen AI Reality Check Hitting Contact Centers Hard
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
AWS Offers AI Tool For Contextualized Customer Service Automation
Stop Wasting Money on Empty AI: Build Value That Lasts
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Big CX News from Salesforce, Cloudflare, Five9 & UJET
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
Are AI Layoffs Breaking Customer Experience?
Who’s Really Calling? The Rise of AI Customers
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
