Home → AI & Automation in CX
AI & Automation in CX
AI Customers Are Here. Is Your Contact Center Ready to Serve Them?
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Marketing & Sales Technology
How AI Helps CMOs Hit Key Marketing KPIs Faster
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
The Best Predictive CX AI Providers 2026
How to Measure Success in Predictive Customer Experience
AI Knows When Your Customers Will Leave – Do You?
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Are AI Layoffs Breaking Customer Experience?
Who’s Really Calling? The Rise of AI Customers
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
