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AI & Automation in CX
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
Who’s Really Calling? The Rise of AI Customers
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
The Power of Specialized AI: Smaller, Faster, Stronger
Three Industries, One Imperative: Trust as the New CX Currency
UK Government Turns to Private Sector CX Ideas to Fix Public Services
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
From Fragmentation to 90% SLAs In Aterian’s Genesys Contact Center Migration
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
ElevenLabs and Deutsche Telekom Bet Big on AI Voice Agents for Customer Service
The Silent Spiral: When Monitoring Systems Miss What Matters Most
Cisco and Proto Hologram Demo an Edge AI Hologram for Retail CX
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Agentic AI or Agentic Hype? A Field Guide for Skeptical CX Leaders
Microsoft and Algolia Push Real-Time Product Data into AI Shopping
Talkdesk Says Retail Needs Orchestration, Not More AI Tools
Are AI Layoffs Breaking Customer Experience?
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
