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AI & Automation in CX
How Not to Break Your Agent Assist Before It Even Launches
From Feedback to Financial Impact: The ROI of Unified Experience Management®
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Zendesk and Microsoft Targets The Small Business Market in Latest Partnership
Solving AI’s Blind Spot: Cobrowse Unveils Visual Intelligence
Amazon Connect Delivers “Superhuman” Powers for Frontline Teams at AWS re:Invent
2025 CX Trends Part 1: How Agentic AI is Set to Deliver on Decades of Broken Promises
Amazon Nova Sonic: The End of the “Robot Pause” in CX?
Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation
AI Routing in Healthcare: Orchestrating Better Patient Care
Marketing & Sales Technology
Sales Automation: How to Cut Admin and Sell More
The Gen AI Reality Check Hitting Contact Centers Hard
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
AWS Offers AI Tool For Contextualized Customer Service Automation
Stop Wasting Money on Empty AI: Build Value That Lasts
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
