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AI & Automation in CX
How Not to Break Your Agent Assist Before It Even Launches
From Feedback to Financial Impact: The ROI of Unified Experience Management®
Stop Wasting Money on Empty AI: Build Value That Lasts
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
Zoom Reveals AI Transformation Strategy in Latest Earnings Report
Retailers Lose Control of Discovery as AI Becomes the New Front Door
Why Agentic AI Promises Don’t Always Match Reality: Contact Centre Expo
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Big CX News from Salesforce, Cloudflare, Five9 & UJET
The Strategic CX Leader’s Guide to Navigating AWS re:Invent 2025
How AI-Native Organizations Will Shape the Future of CX: A Preview of CX Masterclass 2025
Microsoft Expands Copilot For Widespread Productivity
Five9 Targets CX Inefficiencies with New Genius AI Upgrades
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
Marketing & Sales Technology
How AI Helps CMOs Hit Key Marketing KPIs Faster
5 Biggest CX Announcements from Microsoft Ignite 2025
Salesforce Moves to Fix AI’s Biggest CX Weakness
NiCE Integrates Functions in New Global Customer Operations Division
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
