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AI & Automation in CX
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
How Not to Break Your Agent Assist Before It Even Launches
NiCE Integrates Functions in New Global Customer Operations Division
UJET Acquires Spiral to Address Customer Data Analysis Roadblocks
Enterprises Double Down on Conversational AI in EMEA to Boost Customer Loyalty
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
The Best Predictive CX AI Providers 2026
How to Measure Success in Predictive Customer Experience
AI Knows When Your Customers Will Leave – Do You?
Freshworks Empowers CX Teams with Usable and Uncomplicated AI
Cisco Outlines Strategy to Help Customers Struggling With AI Adoption
AI Is Transforming How Logistics Brands Serve and Retain Customers
Marketing & Sales Technology
3 Ways CMOs can use AI to Drive Personalization, Prediction, and Content
Customer Reactions to Robot Mistreatment Could Redefine Service Culture
Contact Center & Omnichannel
Is Your Chatbot Giving Away Secrets? How to Stop Whisper Leak Now
The Secret to Reducing Handle Time Without Cutting Corners
Salesforce Acquires Spindle AI to Boost Agentforce Analytics and Forecasting
AI Agents For Customer Support: Trends, Predictions & Providers
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
What If You Could Evaluate Every Customer Interaction?
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
