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AI & Automation in CX
The Inversion: When AI Calls the Contact Center – And Why CX Leaders Keep Gasping
Who’s Really Calling? The Rise of AI Customers
The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
Zoom Launches AI Companion 3.0, Expands its AI Strategy
Stop Guessing: Use Context to Deliver Personalization That Converts
How Smart Automation Delivers Real Customer Support Cost Reduction
Agentic AI That Adds Up: How to Win Over the CFO
How Tui Transformed Customer Experience with Connected Data
Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger
Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
The 2026 CX Trends Every Enterprise Should Act On
Why Enterprise CX Leaders Don’t Trust Generative AI Alone
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
Are AI Layoffs Breaking Customer Experience?
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
