Where Does Your Contact Center Rank on the AI Maturity Scale?

Discover how leading CX organizations are turning AI investments into measurable business outcomes.

AI is transforming the contact center—but not every organization is seeing results.

According to UJET’s new AI Maturity Benchmark Report, 75% of contact centers plan to prioritize AI in the next 12 months, yet 60% of current deployments remain low maturity, failing to deliver the efficiency, loyalty, or ROI leaders expect.

This report defines the five levels of AI maturity and reveals what separates top-performing contact centers from the rest.

You’ll uncover:

• How high-maturity AI programs boost customer satisfaction, first-contact resolution, and agent retention.
• Why low-maturity deployments create more frustration than value.
• The key actions CX leaders must take now to accelerate transformation and turn their contact centers into loyalty centers.

Packed with proprietary data from 159 global contact centers, the UJET report offers a practical roadmap to help CX decision-makers assess their progress and future-proof their AI strategy.