Conversation intelligence company Marchex has added new integrations with CPaaS, UCaaS, and CCaaS providers to its applications hub Marchex Anywhere.
Marchex Anywhere lets customers choose between two types of integrations: Communication Platform Integrations and Zero Code Integrations.
Ryan Polley, Marchex Chief Operating Officer, said:
“Marchex Anywhere brings our market-leading conversation intelligence services to a rapidly expanding universe of businesses looking to enhance their existing sales, customer engagement, marketing and communication platforms with the power of actionable insights from customer conversations.”
“This reflects Marchex’s continued momentum in expanding our conversation intelligence technology and data in innovative and practical ways to deliver the outcomes that customers want.”
Communication Platform Integrations are aimed towards businesses that use CPaaS, UCaaS, and CCaaS cloud-based communication platforms and enable them to gain conversation insights from these communication platforms. Marchex has integrated with RingCentral, Twilio, Telnyx, Five9, and S3.
Zero Code Integrations are data integrations made to increase sales, customer engagement, and improve marketing platforms, including Salesforce Sales Cloud, chat systems, Google Marketing Platform and Adobe Experience Platform.
These integrations pick out data like buyer intent signals, conversation outcome signals and customer journey insights from a phone call received through mentioned platforms.
Recently added integrations added to Marchex Anywhere hub include Marchex integration for VinSolutions Connect CRM, and Integromat, a platform that connects Marchex Sonar to more than 1,000 apps that automates a business’ customer research process.
