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Contact Center & Omnichannel
Salesforce Launches Agentforce Contact Center, Forces the Market to Recalculate
AI & Automation in CX
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
CX TV
Stop Chasing AI Hype and Start Delivering Real Outcomes
Security, Privacy & Compliance
OpenAI Acquires Promptfoo to Embed Security in AI Agents
Build vs Buy: Why DIY AI Is A Bigger Risk To Customer Trust Than You Think
The Unification Trap: When One CX Stack Creates More Chaos
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access
Big CX News from Verint, Salesforce, Santander & Mastercard
Why “Bolt-On AI” Is Killing CX ROI
Customer Analytics & Intelligence
Medallia Report Reveals CX is at a Turning Point: Closing the Gap Between Insight and Impact
RocketPhone.ai Claims 1,100% Growth as Salesforce Buyers Demand Native AI
Pragmatic AI vs. “Science Projects”: How to Fix Broken Customer Experiences
AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem
SAP and Uptycs Launch Hybrid AI Security Model for Enterprise
