Home → Dual (both)
Marketing & Sales Technology
SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations
CX TV
Sabio Gets Real About WFM: Why Spreadsheets Are Killing CX Strategy
AI & Automation in CX
A Google Calendar Invite, a Hidden Prompt, and a New Kind of AI Security Problem
Contact Center & Omnichannel
Modernising the Contact Center for Always-On Service: AI Promises, Human Reality
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work
Customer Engagement Platforms
Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service
The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?
Community & Social Engagement
Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions
Three Industries, One Imperative: Trust as the New CX Currency
WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos
The Future of AI in Marketing: Inside the 2030 Martech Toolkit
The Rise of Peer Intelligence: Why Community Data is Replacing Traditional VoC
