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AI & Automation in CX
Zendesk Acquires Unleash, Introduces AI Enterprise Search Tool
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Why Do So Many Agent Assist AI Deployments Fail? The Contact Center Architecture Mistakes to Avoid
Stop Counting Minutes & Start Counting Money – The New AI Agent ROI
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Marketing & Sales Technology
Machine Customers and Sales: The $30 Trillion Opportunity Few CROs Are Preparing For
Big CX News from ServiceNow, Zoom, Cisco & IKEA
From Feedback to Financial Impact: The ROI of Unified Experience Management®
Salesforce Acquires Qualified to Expand its AI Automation Vision in Service Teams
End Costly QA Guesswork with Automated Evaluation
Security, Privacy & Compliance
Cisco Reveals Security and Safety Framework for Enterprise AI Readiness
Five9 Appoints New CEO to Lead AI-Driven Strategy
Agentforce World Tour 2025: How Salesforce Is Solving Marketing’s 20-Year Personalization Problem
Customer Analytics & Intelligence
CCTV Eases Frontline Retail Stress While Wearables Can Backfire, QUT Study Finds
Contact Center & Omnichannel
Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants
