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AI & Automation in CX
Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce
The 2026 CX Trends Every Enterprise Should Act On
Why Enterprise CX Leaders Don’t Trust Generative AI Alone
Workforce Engagement Management – The New Standard in Contact Centers
Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media
Three Industry Pioneers Share Their Predictions for the Next Era of CX
Security, Privacy & Compliance
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
Laying the Building Blocks for Scalable AI and Automation in CX
How Do You Build a Predictive CX Strategy With AI – And Why Do Most Companies Get It Wrong?
