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AI & Automation in CX
Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai
CX Dominates G2’s Agentic AI List, Makes up 6 of Top 10
Security, Privacy & Compliance
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Contact Center & Omnichannel
Stop Wasting AI Investments: Modernize Your Coaching Strategy
CRM & Customer Data Management
Salesforce Reframes AI Model Competition Around Enterprise Work and Agents
Woolworths “Angry Mother” AI Chatbot Sparks Concerns Over Misleading Responses
Service Management & Connectivity
Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers
ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents
Who is Liable When AI Agents Go Rogue?
Lost in Translation: Why Your Chatbot Might Be Misleading Customers
WPP and Adobe Expand AI Partnership Aims to Transform Marketing Operations
Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix
CX TV
Command, Not Control: Surviving Social CX Without Losing Your Soul
Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise
The Digital-First Myth: Why Your Customers Still Want to Talk
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
