Home → Dual (both)
Contact Center & Omnichannel
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
AI & Automation in CX
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
Marketing & Sales Technology
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
CX TV
The AI Arms Race: Uncovering the Billion-Dollar Shift in Contact Centers
Why the Tortoise Wins the Enterprise AI Race
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The California Transparency Act: What Does This Mean for CX?
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
From Reactive Dashboards to Meaningful CX Metrics: Escaping the CX Death Spiral
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
How Customer Communities Became a New Revenue Channel
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
SAP Says Two-Thirds of Deals Now Include Business AI
