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Contact Center Coaching: Tips, Activities, & Tools
CRM & Customer Data Management
Oracle Introduces AI Agent Studio, Bolsters Fusion Applications
Contact Center & Omnichannel
Your First Steps with Agentic AI in Customer Service
NICE Enlighten AI: Features, Benefits, & Pricing
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
NICE Mpower: What’s Included, & How Much Does It Cost?
Customer Analytics & Intelligence
Talkdesk Launches an After Hours Solution to Extend Contact Center Opening Times
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Meta Introduces a Customer Service AI Agent for Facebook & Instagram, Targets SMBs with Free Trial
Big CX News from Salesforce, Mitel, Microsoft, & Genesys
Microsoft Releases New AI Agents for Sales Teams, Drops Big Copilot Numbers
ServiceNow Goes Big on Industry-Specific Innovation with New AI Agents & Quality 360 Acquisition
Voice Cloning: When Your CEO Calls to Ask for Money… But It’s Not Really Your CEO
HP Deliberately Makes Customers Wait 15 Minutes for Service, Backs Down After Fiery Feedback
Customer Service CRM Features: 20 Features to Look Out For
