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Customer Analytics & Intelligence
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
Capita’s Secret to Better CX? Prioritize Process First
AI & Automation in CX
From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes
CX TV
The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen
Marketing & Sales Technology
5 Things To Do Before You Buy Your Next Martech Tool
Contact Center & Omnichannel
The BPO Wake-Up Call: A Complete Guide for CX Leaders
CRM & Customer Data Management
How to Choose a Journey Orchestration Platform in 2026
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
How to Use Data Analytics to Stop Customer Churn
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Why Contact Centers Must Finally Ditch Outdated Auditing Gear
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
AWS re:Invent: You Don’t Have to Choose Between Human and Agentic
