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CRM & Customer Data Management
ServiceNow Dismisses Concerns Over Its Moveworks Acquisition, Fires a Warning to the CRM Industry
SAP Plans to Hire “Several Thousand” Employees Before Year-End
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
HMRC Opens Up Bidding for It CRM Mega-Contract, Now Worth $2.7BN
ServiceNow’s Moveworks Deal in Danger Amid Antitrust Concerns, Reports
Big CX News from Zendesk, AWS, Microsoft, & Zoho
Zoho Makes 5 Major Moves to Expand Its AI Portfolio
Customer Analytics & Intelligence
AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service
Contact Center & Omnichannel
Gartner Drops the Term “CXaaS” After Industry Pushback
ServiceNow’s Internal AI Agents Generate $350M in Added Value, Spark Debate on Future of Jobs
Salesforce Undergoes Mass Reskilling, Fills Over Half of New Roles with Internal Hires
Pega Pens a 5-Year AWS Deal to Usher in the Autonomous Enterprise
Salesforce Finally Gets Unified Contact Center Routing Right, Thanks to AWS
Almost Half of Customer Service Tech Deployments Miss the Mark, Finds Gartner
Zoom’s New-Look AI Companion Reveals Its Broader Ambitions
Microsoft Dynamics 365: An Overview of All the Apps
