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CRM & Customer Data Management
OpenAI Ponders Adverts on ChatGPT as It Bids to Reimagine Commerce Experiences
Contact Center & Omnichannel
Sanas Files a Lawsuit Against Krisp, Claims “Theft of Intellectual Property”
Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems
Big CX News from Cisco, Microsoft, Salesforce, & Verint
Leading Contact Center Providers Called Out for Withholding Data from Rival AI Solutions
Verint Is In Talks to Be Acquired by Thoma Bravo, Reports
CX TV
NiCE Secures a Big CCaaS Win with TalkTalk, Enjoys a Spike in Sovereign Cloud Deployments
What Is ServiceNow University? An Introductory Guide
Generative AI in the Contact Center: What’s New in 2025?
Customer Analytics & Intelligence
The Next Generation Virtual Agent: An Inside Look
Genesys Introduces an AI Studio, Presents a “Grown-Up Path” to Agentic AI
Salesforce Debuts Agentforce 3: The Top Takeaways
AI Agents vs. Agentic AI, Machine Customers, & Personalized AI: A Breakdown
Customer Engagement Platforms
The College of Health Care Professions (CHCP) on How Its Transforming Student Experiences
Five9 Brings AI Agents to Market With a Shot of Trust and Governance: A Recap
Is ChatGPT the Beginning of the End for Gong & Sales Intelligence Platforms?
