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CRM & Customer Data Management
HMRC Wants New CRM & CCaaS Platforms, Sets a Massive $2BN+ Budget
Contact Center & Omnichannel
The New Microsoft Teams Unify Contact Center Integration Model: An Analysis
OpenAI Rolls Out Shopping in ChatGPT Following Rumors of a Big Shopify Partnership
The Big Cisco-ServiceNow Partnership: A Closer Look
NICE Outlines Its Vision to Be a “System of Interaction”, Challenges New CCaaS-CRM Integrations
Big CX Update
AI, Expansion, and Excellence: Diabolocom’s Global Growth Story
The Latest BIG News from Microsoft, ServiceNow, Avaya, & Talkdesk
Customer Analytics & Intelligence
Twilio Debuts an MCP Server to Change How Businesses Utilize AI Agents
Talkdesk Debuts AI Agents for Financial Services, Follows Up the Launch of Healthcare & Retail Agents
ServiceNow Secures 9 CRM Megadeals, Reiterates Goal to Lead the Market
Avaya Bets Its Future on Its New Infinity Platform, the Next “Evolution” of AXP
ServiceNow on Its Logik.ai Acquisition: “This Is a Major Acceleration of Our CRM Strategy”
Microsoft Releases Three AI Agents for a More Autonomous Contact Center
Big CX News from Mitel, Google, HubSpot, & Gong
AWS & Zoom Debut a New Integration to “Change the Future of Work”
The 8×8 Analyst Summit 2025: 5 Top Takeaways
