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Contact Center & Omnichannel
Verint Secures a $27MN Megadeal, Finds Success in Hybrid Cloud Contact Centers
Microsoft Rebrands Its Contact Center Workspace, Stops Using the Term “Agent” for Live Reps
Customer Analytics & Intelligence
Observe.AI Acquires Dubdub.ai, Aims to Pioneer the “Renaissance” of Voice in Customer Support
“$130MN Per Quarter In Interest Rates Alone”: Analyzing Mitel’s Plunge Into Bankruptcy
CRM & Customer Data Management
Salesforce Resolves 85% of Its Customer Queries with Agentforce
What Is Contact Center Call Monitoring, & How Does It Work?
Kore.ai Announces a ‘Three Pronged’ Agent Platform, Unifies Its Agentic AI Portfolio
Talkdesk Adds Autonomous AI Voice Agents to Its CX Toolbox
Microsoft Pulls Teams Phone Into Its Dynamics 365 Contact Center
Event News
Enterprise Connect Heads to Las Vegas in 2026
Uncategorized
Zurich Insurance Group Makes Customer-Centricity Real by Setting 33 CX Standards
The Top 10 Contact Center Workforce Management (WFM) Tools for 2025
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
HubSpot Sales Hub: An Introduction, Features, & Pricing
Cavell Summit Europe Returns with a CX Twist
Customer Service CRM: The Latest Trends, Features, & Providers
