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Contact Center & Omnichannel
Canada Revenue Agency Rehires Service Agents After Complaints
Why AI Disclosure Could Make or Break Customer Trust
CRM & Customer Data Management
Talkdesk Expands Its AI Focus With Copilot and CX Data Partnership
Microsoft Expands Dynamics 365 Contact Center with New AI Agents
CX Trends
Gartner Reveals Top Tech Trends For 2026
Security, Privacy & Compliance
AWS Outage Fallout: How Service Disruptions Spark Scams and Shake Customer Trust
Free Agents: How Slow AI Adoption Is Pushing Vendors to Drop the Paywall
Service Management & Connectivity
AWS Glitch Disrupts Customer Experience Across the Internet
Salesforce Sets Its Sights on $60 Billion by 2030
Dreamforce 2025: Reflecting on Benioff’s AI Insights
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Snapchat AI Spill Shows Why Chatbots Aren’t Ready to Run Customer Support Alone
Anthropic’s Claude Haiku 4.5 Brings Enterprise-Grade Speed and Savings to Customer-Facing AI
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
IDC Names Five9 a European CCaaS Leader as Market is Set for $3.7BN Boom
