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Contact Center & Omnichannel
Microsoft Expands AI Customer Service Strategy with L&G Contact Center Deal
Why Outdated WEM Practices Are Holding Back Your Contact Center
Concentrix at Dreamforce: Why Enterprise AI Fails and How to Build It Around the Customer
CRM & Customer Data Management
The Big ServiceNow AI Experience Announcement: A Closer Look
Microsoft Outlines Its Vision for Customer Service in the AI Agent-Led Enterprise
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Event News
CX Day 2025: The State of Customer Experience and Why It’s at a Tipping Point
Service Management & Connectivity
Qualtrics to Snap Up Press Ganey Forsta in $6.75BN Deal, Consolidate the VoC Market
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Uncategorized
Qualtrics Finds Cynicism Around AI Threatens Customer Loyalty
SAP Connect 2025: The Top 10 Announcements (So Far!)
BT and Infobip Aim to Unify the Contact Center Space
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
Microsoft Deepens Talkdesk Integration in Latest Partnership
Anthropic Ramps Up Enterprise Push with Support Expansion and New AI Model
