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CRM & Customer Data Management
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
Contact Center & Omnichannel
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
SAP Previews AI-Powered Enhancements to CX Platform
Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience
Explainer: Reducing Time To Resolution with CX Automation
Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries
The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike
NVIDIA Backs ElevenLabs to Enhance AI-Powered Customer Experience
Microsoft Aims to Elevate Customer Service With HD Voice Features
Event News
CXUnifiers 2025: An Event Designed to Unite Customer Experience Teams
Oracle Appoints Two New co-CEOs: So What?
Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions
Dreamforce 2025: What Might Salesforce Unveil?
The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk
