Home → Archives for Anwesha Roy
Contact Center
Why You Should Consider Taking WhatsApp Calls in Your Contact Centre
CRM
6 Benefits of Integrating Customer Relationship Management (CRM) with Contact Centre Software
Conversational AI
How Reliable is Speech-to-Text in 2021?
Customer Data Platform
What is the Voice of the Customer (VoC)?
The Benefits of Training and Coaching Contact Centre Agents
How to Maximise Customer Feedback Opportunities After a Call
Detecting Problematic Conversations in a Call Centre
Understanding Sentiment Analysis and Why it’s Crucial to CX
Best Practice Guide to Call Scoring
Compliance Laws and Regulations within Contact Centres
How to Be an Awesome Contact Centre Supervisor or Team Leader
Using Call Recording for Staff Training
What is a Post Call Survey?
How to Handle Dispute Resolution in a Contact Centre?
Why Is Call Recording Vital to Customer Experience?
Understanding 3 Types of Call Recording
