Home → Archives for Anwesha Roy
Contact Center
A Quick Guide to Tracking KPIs with Real-time Analytics
What is Autonomous Customer Assistance and How Can it Help CX?
Why Does Cost Per Call Matter in a Contact Centre?
CRM
How to Manage Lost Calls in a Contact Centre
What are the Benefits of a Self-Service Contact Centre?
Does Cost Per Interaction Matter and Why?
How Are Your Customer Satisfaction Ratings Linked to Your Profits?
What is Autonomous Customer Assistance and how Can it Help CX?
Utilising the ‘Longest Waiting’ Stat to your Advantage
Understanding Revenue Per Call and Why it is so Important
How to Measure and Manage Your Staff Attrition Rate in a Contact Centre
What is Predictive Call Routing in a Contact Centre?
Why is Data King vital in a Contact Centre? Insights and Ideas
Managing Customer Interactions with Business Intelligence (BI) Tools
How to Reduce Hold Time (Wait Time) in a Contact Centre
Managing Different Types of Agent Activity
