Home → Archives for Anwesha Roy
Contact Center
Stay Ahead with Product Knowledge Updates: Why It’s a CX Imperative
Unlocking the Secrets to Memory Retention in Customer Experience: 15 Tips that Work
Mastering the Art of Reading Comprehension: A Key Skill for CX Success
Loyalty Management
The Power of Patience: Enhancing Customer Experience in a Fast-Paced World
Ownership Mentality: Fostering Accountability in Customer Service Culture
Proactive Service: Anticipating Customer Needs for Exceptional CX
Thriving in the Heat: Excelling in Customer Service Under Pressure
Voice of the Customer
Customer-Centricity 101: Understanding and Anticipating Customer Needs
Workforce Engagement Management
Keying into Success: Leveraging Typing Speed for Improved CX
Adapting to Demands: Embracing Flexibility in CX Schedules
Cultivating Trust: Nurturing Dependability for Exceptional CX
Time Mastery: Optimizing Efficiency for Exceptional Customer Support
Sales Savvy in Customer Service: Nurturing Relationships for Optimal Outcomes
Digital Dexterity: Navigating CX with Computer Literacy
Closing the Deal: Leveraging Negotiation Skills in Customer Service
The Power of Persuasion: Making Customer Interactions Memorable and Positive
