Home → Archives for Anwesha Roy
Contact Center
CX Management: How the Little Things (Like Attention to Detail) Matter
Product Knowhow: Fueling Outstanding Customer Experiences
Workforce Engagement Management
CX Unleashed: Empower Your Business with Advanced Technical Skills in 10 Key Areas
Multitasking Mastery: Crafting Seamless Customer Interactions with Precision
Loyalty Management
Bridging Cultures: The Art of Sensitive Customer Service
Cracking the Complaints Code: Understanding, Implementing, and Excelling in Complaint Management
Sunshine Service: Embracing Positivity in Customer Interactions
Politeness Pays Off: Boosting Customer Experience with Courtesy
Faster, Smarter, Better: 8 Contact Center Efficiency Boosters
CRM
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
Mastery in Motion: Defining Process Knowledge with Examples and Best Practices
How to Handle Difficult Customers? 10 Strategies for Navigating the Storm
Staying Zen: Navigating Stress in Customer Service
The Human Touch: Building Lasting Relationships for Unforgettable Customer Experiences
Adapt to Thrive: How this Key Skill can Elevate Customer Experiences
The Decision Advantage: The Impact of Decision-Making on Customer Service
