Home → Archives for Anwesha Roy
Contact Center
Polished Performances: Elevating Service Standards with Professionalism
Data Entry Accuracy: 15 Essential Tips for Impeccable Customer Service
Loyalty Management
Transforming Tension into Trust: Conflict Resolution in Customer Service
Behind the Choices: Exploring the Four Key Drivers of Consumer Behavior
5 Secrets to Contact Center Problem Solving
Customer Orientation: A Definition, Strategies, & Examples
Workforce Engagement Management
Positive Language Usage: 20+ Examples That Will Make Every Interaction a Little Bit Brighter
Winning at Retention: 7 Strategies That Guarantee Success
10 Dispute Resolution Techniques to Smoothen the Road to Resolution
Active Learning Essentials: A Deep Dive into Its Significance and Why You Should Take Note
Quantifying Delight: A Guide to 5 Customer Satisfaction Metrics and Effective Measurement
Customer Concerns: Deploying 10 Strategies for Smooth and Swift Resolutions
The Power of Polite: 11 Phone Etiquette Tips for Contact Center Agents
7 Proven Call Control Techniques that Empower Contact Center Agents
10 De-Escalation Techniques to Calm Down Even the Angriest Customers
Winning Hearts and Smoothing Tempers: Expert Tips for Dealing with Irate Customers
