Blair is an independent industry analyst with over 25 years experience, providing market insights, analysis, and thought leadership on various business communications markets and technologies. Covering both the human and technical elements, focus areas include contact center/CCaaS, customer experience (CX), unified communications and collaboration (UCaaS, and more.
Recognized as one of the Top 50 CX Influencers in 2024, she is a a frequent speaker at conferences, webinars, and podcasts, where she shares perspectives on how technology is transforming customer and employee experiences.
