Charlotte

Charlotte Simms

Latest Stories from Charlotte Simms

Plane at an airport, with eGain logo at the side

CRM

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

voice cloning on mobile

Conversational AI

Capacity Tackles Contact Center Voice Cloning Attacks with Anti-Spoofing Tech 

Picture of a microphone with Deepgram logo to the side

Conversational AI

Deepgram Introduces Nova-3 to “Transform” Customer Service Transcription

Contact Center

Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants 

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