Home → Archives for Francesca Roche
Francesca Roche is a Technology Journalist for CX Today
AI & Automation in CX
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Customer Engagement Platforms
SAP Launches Fresh Cloud Feature to Drive Enterprise Engagement
Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations
AI Receptionists Are Becoming Digital Labor (and the ROI Is Getting Real)
The Future of Retail Work: Inside Traxlo’s AI-Driven Task Model
Anthropic and Infosys Launch Enterprise AI for Regulated Telecom Operations
Contact Center & Omnichannel
HCLTech and Cisco Launch AI-Driven Unified Contact Center Platform For Proactive Customer Engagement
Medallia Unveils AI Innovations to Strengthen Omnichannel CX
LinkedIn Introduces SMB-Targeted Capabilities to Improve Outreach and Tackle Fragmentation
Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions
Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams
Community & Social Engagement
Reddit Sees Deeper Community Participation as Brands Shift Engagement Strategy
Marketing & Sales Technology
OpenAI’s Sam Altman Criticizes Anthropic over Claude Advertising Campaign
Salesforce Report Shows AI Agents Are Reshaping Sales Teams and Customer Engagement
Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security, Privacy & Compliance
The California Transparency Act: What Does This Mean for CX?
