Home → Archives for Francesca Roche
Francesca Roche is a Technology Journalist for CX Today
Contact Center & Omnichannel
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
Service Management & Connectivity
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
AO Modernises Network Infrastructure with HPE to Strengthen Customer Experience
AI & Automation in CX
UK Government Partners with Anthropic to Launch AI-Powered Assistant
Salesforce Targets Agent Sprawl Increase in Latest MuleSoft Expansion
Marketing & Sales Technology
SAP Demo Data Personalization Add-On Enhances Customer-Focused Demonstrations
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
NiCE Launches Cognigy Simulator to Test and Scale AI Agents
Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds
Security, Privacy & Compliance
AWS Expands PCI DSS Compliance to New Services and Regions
Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing
Crescendo Launches AI Shopping Assistant On Shopify For Increased Customer Engagement
Five9 Expands Google Cloud Partnership for Unified Contact Center Solutions
Customer Analytics & Intelligence
SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026
Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing
Zeta Global Partners With Open AI To Expand Marketing Capabilities
