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Francesca Roche is a Technology Journalist for CX Today
Customer Analytics & Intelligence
When Reality Fails to Meet Expectation: Sprinklr Study Uncovers Huge CX Flaw
CRM & Customer Data Management
Dreamforce 2025: Reflecting on Benioff’s AI Insights
Using CRM Pricing Models in the AI Era, What’s Going to Change?
Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data
Contact Center & Omnichannel
Klarna Rethinks CRM AI Strategy by Partnering With Google Cloud
Cisco Introduces the Webex Contact Center for Salesforce
Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks
77% of Customer Support Leaders Feel Pressure from Execs to Deploy AI, Finds Gartner
Dialpad Launches an Agentic AI Platform, Calling It a ‘World First’ for Customer Service
Avaya Lays Off 30% of Staff at Key India Hub, Reports
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
BT and Infobip Aim to Unify the Contact Center Space
The Latest BIG News from Cisco, Salesforce & Accenture
Microsoft Deepens Talkdesk Integration in Latest Partnership
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy
