Francesca Roche

Contact Center & Omnichannel​

Accenture Lays Off 11,000 Staff as Part of AI Reskilling Strategy

Contact Center & Omnichannel​

The Latest BIG News from ISG, Thoma Bravo, Talkdesk, & Verint

CRM & Customer Data Management

Pega Promises Predictable & Trustworthy Customer Service AI Agents

CRM & Customer Data Management

The Best Defence Is a Good Offence: Why Salesforce Is Fortifying Its CRM with CrowdStrike

CRM & Customer Data Management

Oracle Appoints Two New co-CEOs: So What?

Verint Unveils New Specialized Bots, Expands Its Contact Center Workforce Management Porfolio

Contact Center & Omnichannel​

Genesys Scoops Its Second-Largest CCaaS Win Ever

Contact Center & Omnichannel​

OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First