Home → Archives for Ian Taylor
Customer Analytics & Intelligence
Pindrop Releases 2nd Generation Hi-Def Phoneprinting
Contact Center & Omnichannel
Sennheiser DW Pro 2 Review: Maximum Mobility With a Premium Class Headset
Newcastle Contact Centre Announces 155 Seasonal Vacancies
Tollring iCS Online Review: Analytics to Take Customer Service Beyond the Contact Centre
Are Machines Taking Over the Contact Centre?
Avaya Oceana Review: Putting Customer Experience at the Heart of DX
New Technology First to Decipher ‘Deeper’ Human Personality Traits Real Time
Regional Contact Centre Awards Begins Its Search for Stars
NICE – Open Framework Ecosystem for Cognitive Robotic Automation
Avaya – Journey to the Cloud
8×8 Contact Centre Review: Removing the Clutter to Boost Performance
Just How Important is Machine Learning AI?
Enghouse Interactive Review: A Partner for the Omni-Channel Shake-Up
BT Replaces Legacy Solutions with NICE for CC Revitalisation
BroadSoft CC-One Review: Predictive Power in an Omni-Channel Solution
Transcription Technology Launched to Revolutionise Analysis of Spoken Voice
