Home → Archives for Ian Taylor
Customer Analytics & Intelligence
NEC Review – Covering All Bases For Call Management and Analytics
Contact Center & Omnichannel
What Should I Be Measuring In My Contact Centre?
Tollring iCS Review – Turning Call Data Into Business Intelligence
Set Your Goals: The Benefits of Live Call Statistics
Call Analytics & Reporting – How to Prevent and Detect Toll Fraud
17 Well Known CRMs That Will Integrate With Your Mitel Phone System
Which UK Industries Will Benefit Most from Artificial Intelligence in 2017?
BroadSoft CC-One Analyzer Review – Breaking the Mould with Omnichannel Analytics
8×8 Virtual Office Analytics Review – Drive Contact Centre Performance
7 Reasons for CMOs to Invest in Call Analytics
Brits Welcome Artificial Intelligence in the Workplace
Customers are Sharing the Love
RingCentral Live Reports Review – Dedicated Real Time Analysis for Flexible Live Insight
Oak Evolve Review – Single Pane of Glass Call Analytics and Management
Announcing UC Today’s Call Reporting & Analytics Series
MiContact Center Campaign Manager Review
