Home → Archives for Ian Taylor
Customer Analytics & Intelligence
NEC Review – Covering All Bases For Call Management and Analytics
Contact Center & Omnichannel
What Should I Be Measuring In My Contact Centre?
Tollring iCS Review – Turning Call Data Into Business Intelligence
Set Your Goals: The Benefits of Live Call Statistics
17 Well Known CRMs That Will Integrate With Your Mitel Phone System
Call Analytics & Reporting – How to Prevent and Detect Toll Fraud
Which UK Industries Will Benefit Most from Artificial Intelligence in 2017?
BroadSoft CC-One Analyzer Review – Breaking the Mould with Omnichannel Analytics
8×8 Virtual Office Analytics Review – Drive Contact Centre Performance
7 Reasons for CMOs to Invest in Call Analytics
Brits Welcome Artificial Intelligence in the Workplace
Customers are Sharing the Love
RingCentral Live Reports Review – Dedicated Real Time Analysis for Flexible Live Insight
Oak Evolve Review – Single Pane of Glass Call Analytics and Management
Announcing UC Today’s Call Reporting & Analytics Series
MiContact Center Campaign Manager Review
