Home → Archives for Ian Taylor
Contact Center & Omnichannel
IPCortex Updates Keevio and Strengthens Contextual Comms
Heavy Turnover? Six Easy Ways to Spur Happier Agents
Service Management Made Easy With InGenius for ServiceNow
NICE inContact Empowers Companies in Europe to Provide Exceptional CX
NICE Workforce Optimisation Review: Empowering Employees
Talkdesk Launch Enterprise Contact Centre Platform at EC18
Omniagents, Unicorns and Other Fantastical Beasts
Sabio Raises the Game for Customer Experience with Bright UK Acquisition
Inside Look at InGenius Microsoft Dynamics 365 Integration
Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk
Avaya Completes Acquisition of Spoken Communications
Last Chance to get FREE Entry to Call & Contact Centre Expo 2018
Amazon Chime will Move to Usage-Based Pricing
NICE InContact CXone: Making Every Experience Count
NICE RPA Helps Enterprises Meet GDPR Compliance Requirements
Customer Analytics & Intelligence
Telecoms & ICT Billing Series: 8 Crucial Features to Consider When Choosing a Billing Solution
