Home → Archives for Maya Middlemiss
Customer Data Platform
Regulated Industries and Remote Work Contingencies
Cerebri – “One Customer Journey per Customer”
Contact Center
Edify Huddle: Harmony in the Contact Centre
RingOver: Optimising Sales Expertise and Information
Customer Experience is the Universal Differentiator
Automating Understanding for Better Customer Conversations
Automated Voice-to-Text Transcription in Highly Regulated Industries
The Agent at the Heart of the Contact Centre
Enghouse: Contact Centre Integration for MS Teams
Theta Lake Webex Integration: Built-in Compliance and Risk Management
Pinpointing Excellence in Customer Service
RingCentral’s Curtis Peterson – Big Data LDN
Self-Service or the Human Touch, What do Customers Really Want?
Human and AI in Perfect Harmony: Contact Centre for the New Decade
Genesys Outlines Hyper-Personalised Experiences to Shape Future of Customer Service
NICE inContact: True Omni-channel Customer Service
