Home → Archives for Rebekah Carter
How to Compare Customer Experience Outsourcing Solutions
Contact Center & Omnichannel
Contact Center AI: A Reality Check
Uncategorized
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
5 Outsourced Customer Experience Trends for 2024
Customer Engagement Platforms
7 Tips for Handling Vulnerable Customers in the Contact Center
6 Reasons to Invest in Outsourced CX Solutions for 2024
Deepfakes in the Contact Center: Are You Ready?
Conversational AI vs Generative AI: Which is Best for CX?
What’s New In CCaaS? 10 Trends Tearing Through the Industry
6 Contact Center AI Truths They Don’t Want You to Know
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
Slack Sales Elevate Transforms Team Performance
Customer Analytics & Intelligence
8 Conversational Analytics Use Cases You Didn’t Know Were Possible
Unlocking Customer Potential: Customer Lifetime Value Definition, Formula, and Best Practices
Genesys vs. Amazon Connect vs. MaxContact: Which CCaaS Option Is Best for You?
The Modern Contact Center Stack: What Does It Look Like?
