Rebekah Carter

Latest Stories from Rebekah Carter

finance cx

Customer Analytics & Intelligence

Event Driven Orchestration in Finance: From Payment Failures to Proactive Outreach

Central orchestration engine routing customer events to channels and agents in real time.

Contact Center & Omnichannel​

Fixing the Tech-Stack Cracks That Hurt Your CX With Experience Orchestration

Futuristic smart city with glowing data streams representing AI transparency, digital connectivity, and real-time data flow.

Security, Privacy & Compliance

The AI Transparency Crisis Regulators Can’t Ignore

Diagram showing a modular composable contact center with swappable AI, routing, and channel components.

Contact Center & Omnichannel​

Composable Contact Centers: The CX Strategy Big Platforms Don’t Want You to Use

A revenue pipeline is support by AI agents

Marketing & Sales Technology

AI RevOps Is About to Reshape Your Entire Revenue Org: Inside the Rise of Agentic AI Revenue Teams

event driven orchestration in telecoms

Marketing & Sales Technology

The Future of CX in Telecom & Utilities: Event-Driven Orchestration Explained

A robot and two businessmen debate the role of AI in a transparent marketing department.

Marketing & Sales Technology

How to Evaluate AI Transparency in Marketing Tools: The New Dealbreaker Hiding in Your MarTech Stack

A CX expert works alongside AI to complete their job effectively.

AI & Automation in CX

AI in CX is Rewriting the Rulebook, and Most Leaders Haven’t Noticed Yet

A business person experiences mental fatigue from too much marketing materials

Marketing & Sales Technology

Buyer Attention Waning? Marketing Fatigue Is Killing Your Funnel

AI travel hospitality

AI & Automation in CX

Orchestrating the Perfect Trip: Powering Real-Time Personalization in Travel and Hospitality

Illustration showing ERP systems weaving finance, supply chain, HR, and CX data into a unified workflow.

Contact Center & Omnichannel​

How ERP Systems Weave CX and Operations Together

AI workflow orchestration interface coordinating customer interactions across channels and systems.

Uncategorized

Why Workflow Automation Is Rewriting CX in 2025

Bots IVR AI Agents CX Self service

AI & Automation in CX

Contact Center Self-Service: When Bots, IVR & AI Agents Collaborate

Robotic hand presenting an AI interface with automation, analytics, and chatbot icons over a city skyline

AI & Automation in CX

Stop Counting Minutes & Start Counting Money – The New AI Agent ROI

A machine customer prepares to m ake a purchase from a human salesperson

Marketing & Sales Technology

Machine Customers and Sales: How CROs Can Prepare for the $30 Trillion Opportunity

AI-powered contact center tools enabling support cost reduction through routing and self-service automation.

AI & Automation in CX

How Smart Automation Delivers Real Customer Support Cost Reduction

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