Home → Archives for Rebekah Carter
AI & Automation in CX
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
AI Routing in Healthcare: Orchestrating Better Patient Care
The Gen AI Reality Check Hitting Contact Centers Hard
CRM & Customer Data Management
Stop Guessing! Let Customer Data Platforms Tell You Everything
AI Consolidation Hits CX Hard: Are Buyers Losing Control?
Customer Analytics & Intelligence
The Customer Data Platform Shift: Why Enterprises Are Racing to Rebuild Their Data Foundations
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
What Is Customer Feedback Management?
Customer Engagement Platforms
Retail Automation: How AI Powers the Consumer Experience
AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents
AI Governance Oversight or Brand Meltdown: Catching AI Before It Goes Rogue
Uncategorized
Customer Loyalty Management Gets Intelligent
Contact Center & Omnichannel
7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)
Cost-Per-Resolution: The CX Power Metric CFOs Are Betting On
Real-Time Customer Journey Orchestration: How to React and Adapt in the Moment
Service Management & Connectivity
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
