Rhys Fisher

Contact Center

Five9 Adds to Its Board, Appeases Investor That Reportedly Wants It to Sell Up

Customer Data Platform

Microsoft Scraps Viva Goals, Gives Customers a Year to Move Off the App

CRM

HubSpot to Roll Up Frame AI, Boost Its Conversational Data Capabilities

Contact Center

Meet SequenceShift, the Unsung Hero Helping Amazon Connect Users Protect Their Customer Data

CRM

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Customer Data Platform

Twilio Segment Extends Its Linked Audiences Capability Across Amazon Redshift

Voice of the Customer

Developing a Successful VoC Strategy: 3 Lessons from Belron

Contact Center

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Contact Center

Twilio Previews New AI Assistants for Customer-Facing Teams

CX TV

Call and Contact Centre Expo 2024: A Preview

Customer Data Platform

IBM Introduces an Orchestration Tool to “Supervise” AI Agents

Contact Center

8×8 Reveals New Branding & Reinvigorated CX Focus

Contact Center

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

Voice of the Customer

The Forrester Wave for Customer Feedback Management 2024: Top Takeaways

Contact Center

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

CRM

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate