Home → Archives for Rhys Fisher
Contact Center & Omnichannel
A Contact Center Chatbot Invents Company Policies, Now Customers Want Out
CRM & Customer Data Management
Salesforce Launches Its Second New Edition of Agentforce in Two Weeks
The New Microsoft Teams Phone Extensibility Capability: What Does It Mean for Contact Centers?
New Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Google Debuts Its “Next-Generation” Customer Engagement Suite
Customer Analytics & Intelligence
Big CX News from Salesforce, HubSpot, Twilio & Shopify
The Forrester Wave for CCaaS Platforms 2025: Top Takeaways
Twilio Brings Attention-Based Routing to Contact Centers
Scorebuddy CEO on Securing Investment and the Role of AI in the QA and QM Space
Zendesk Frames Its New CCaaS Solution as “Un-CCaaS”: Why?
Scorebuddy’s CEO Discusses Future of Contact Center Innovation and AI Integration (Big CX Update)
Big CX News from ServiceNow, Genesys, Salesforce, Twilio & Zendesk
ServiceNow Boosts Its CRM Credentials with Logik.ai Acquisition
Zendesk Outlines Its Unique Pricing Strategy for AI Agents
New Virginia State Law Puts Real Guardrails on AI in Customer Support
AWS Shows How Far It Has Come with the Launch of the Next-Gen Amazon Connect
