Rhys Fisher

Latest Stories from Rhys Fisher

Wooden Gavel on Cash Pile Legal Concept

Voice of the Customer

Court Approves SAP’s $12.5BN Qualtrics Sale, Dismisses Stockholders’ Conflict Claims

Detailed shot of a sprinter accelerating rapidly, feet gripping the solid ground of the running track.

Contact Center

AWS Accelerates Post-Contact Summaries in Amazon Connect, Uplevels Its Omnichannel Proposition

Blonde male mannequin corporate employees in office hallway all dressed in the same indistinguishable suit and red tie with plastic personalities and fake smiles.

Conversational AI

Sinister or Revolutionary? A Japanese Supermarket Chain Is Using AI to Monitor Staff Smiles

Big CX News

Contact Center

Big CX News from Google, HubSpot, Salesforce, & Kore.ai

communicating with a chat bot. Concept of a personal assistant with artificial intelligence

CRM

Sinch Announces Fresh AI Capabilities for its CPaaS Solution

CX All-Stars Leaders Choose Their Business Heroes - CX Today News

Event News

CX All-Stars: Leaders Choose Their Business Heroes

Planet earth globe with headphones around. Support office global communication headset, internet business help, online customer service

Contact Center

RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering

Broken robot with 500 Internal Server Error http status code message. Website is down concept. SEO and Backend terms

CRM

Salesforce Launches Fully Autonomous AI Agent, Aims to Make Traditional Chatbots “Obsolete”

Hand pointing to a path in the middle of fields

CRM

SugarCRM Releases New GenAI CRM Capabilities – Promises to “Turbocharge Productivity” for the Midmarket

Hand shows a thumb down through a hole of yellow paper wall

Contact Center

10 Bad Customer Service Examples, and What You Can Learn from Them

the palace of westminster during sunset, london

Conversational AI

The UK Government is Experimenting with GenAI Chatbots

Patagonia store banner

Contact Center

Talkdesk Customer Patagonia Sued Over Its Use of Contact Center AI

Robot holds the tablet and virtual shopping cart. Future of shopping with innovative virtual shopping assistant. Digitization of selling process. E-commerce digital and virtual

Conversational AI

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

Workers leveling poured liquid concrete or cement on steel reinforcement, building foundation construction in process, aerial top view.

CRM

Building a CX Program from the Ground Up: Insights from a Head of Client Experience

Big CX News

Contact Center

Big CX News from Avaya, Salesforce, Vonage, & Gartner

Event News

CX All-Stars: Leaders Name Their Biggest Challenges of 2024

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