Rhys Fisher

Latest Stories from Rhys Fisher

Man, call center and stress by computer, tired or mistake for tech support, glitch or error. Consultant, crm or agent in night, telemarketing or customer service with fatigue

Workforce Engagement Management

Why Aren’t Employers Taking Customer Service Agents’ Mental Health Seriously?

Green car with luggage ready for summer holidays 3D Rendering

Contact Center

Salesforce Promises GenAI and Connected Data Capabilities in Summer 2024 Release

Very decorated empty throne in the castle hall. Postproducted generative AI digital illustration.

Contact Center

Avaya Adds “Significant” Enhancements to its Experience Platform – Staking its Claim for the Enterprise CX Throne

Receiving a gift

Contact Center

Genesys Adds New Native Journey Management Capabilities to Its CCaaS Platform

Hand holding icon cloud computing network and icon connection data information in hand. Cloud computing and technology concept.

Contact Center

Vonage Leverages Salesforce Einstein to Boost its Service Cloud Voice Solution

Teamwork, unity concept, group of friends put their hands together with copy space

Contact Center

IBM and SAP Team Up to Launch Fresh GenAI and Cloud Capabilities

Tree Growth Three Steps In nature And beautiful morning lighting

Contact Center

8×8 Enjoys CCaaS & CPaaS Growth, But UCaaS Is Proving a “Tough Market”

Big CX News

Contact Center

Big CX News from Avaya, Sprinklr, Genesys, and Google

Corporate Business Meeting in Virtual Reality Office. Real Female Manager Standing Next to Two Avatars of Colleagues, and a Hologram of Another Specialist.

Contact Center

ServiceNow Teases GenAI-Powered Customer Service Avatars

Call center with futuristic design with human AI assisted employees, showcasing the next generation of customer service. Generative AI.

Contact Center

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Illustration of large mass of people from wide angle in black and white

Contact Center

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

Hands let the bird go, release it or set it free with morning sunlight in the background.

CRM

Salesforce Releases Unified Knowledge Solution – Promises Personalization

Stress, burnout and overtime, woman in call center with headache at crm office desk.

Voice of the Customer

UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report

Big CX News

Contact Center

Big CX News from Salesforce, Zendesk, Pegasystems & Verint

a person places the crown on the head of a king, royal succession, king coronation, transition of kingdom, prince comes to rule

CRM

Salesforce Crowned King of CRM for the 11th Year Running

Close-up of a person's hand holding a pen and signing a document, suggesting a business or legal agreement.

Contact Center

Verint Secures Eight-Figure Contract with Major Retailer

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