Rhys Fisher

Latest Stories from Rhys Fisher

Excited call centre agents, fist bump and celebrating deal, promotion and sale from above in office. Motivated, happy and successful telemarketing colleagues or customer support operators cheering

Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM & Customer Data Management

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM & Customer Data Management

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Businessman handshake for teamwork of business merger and acquisition,successful negotiate,hand shake,two businessman shake hand with partner to celebration partnership and business deal concept

CRM & Customer Data Management

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

Computer vision algorithm, identifying objects, digital, digital consept

CRM & Customer Data Management

Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions

Woman With Headset and Digital Interface Working in an Office

Contact Center & Omnichannel​

Sprinklr Adds 70 CCaaS Features, Boosts Its Knowledge, Workforce, & Case Management Capabilities

Big CX News

Contact Center & Omnichannel​

The Latest BIG News from Cisco, Salesforce, NICE & Genesys

Killer robots for future warfare. An army of cyborgs outdoors in the field. The concept of future warfare

Contact Center & Omnichannel​

Forrester Report Predicts GenAI Will “Displace 100,000” Agents

Boy on tin can phone listening to curious good news

Contact Center & Omnichannel​

InMoment Targets Customer Feedback with new AI Active Listening Agents

timer hold in hand, button pressed

Contact Center & Omnichannel​

Freshworks Launches “Uncomplicated” AI Agent That Can Be “Deployed in Minutes”

A glowing light bulb with abstract lines representing ideas, multiple bulbs showing various thoughts, a single bulb illuminating in a dark room

Contact Center & Omnichannel​

WebexOne 2024: Cisco Announces Slew of AI Agent Innovations for Webex Contact Center

IPO initial public offering letter word on wooden cube stock market company initial public offering listing concept

Contact Center & Omnichannel​

Genesys Is Going Public, Is AI the Key?

A close-up of stacks of poker chips on a green felt table, with a player's hands in the background.

Contact Center & Omnichannel​

Talkdesk Goes All in on AI Agents, Promises “Autonomous, Hyper-Personalized” CX

Group of people interact with a futuristic digital touchscreen, engaging with a glowing virtual interface of a smart city.

Contact Center & Omnichannel​

NICE Revamps CXone Mpower, Delivers Automation Across the Entire CX Journey

angry man screaming with alphabet letters flying out of wide open mouth

CRM & Customer Data Management

Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?

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