Home → Archives for Rhys Fisher
Customer Analytics & Intelligence
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
CRM & Customer Data Management
SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment
Big CX News from AWS, NICE, & Salesforce
Salesforce Discusses Its M&A Framework Following the Informatica Fallout
Uncategorized
How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Contact Center & Omnichannel
Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Customer Engagement Platforms
Hugo Boss Launches Customer Loyalty Program in Bid to Enhance Engagement – But Is It a Token Gesture?
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Salesforce and IBM Strengthen Partnership, Target AI and Data Improvements
The Forrester Wave: Conversational AI For Customer Service 2024 – Top Takeaways
