Rhys Fisher

Latest Stories from Rhys Fisher

Call center with futuristic design with human AI assisted employees, showcasing the next generation of customer service. Generative AI.

Contact Center

1 in 6 Contact Centers Have Deployed GenAI Capabilities, Finds Deloitte

Illustration of large mass of people from wide angle in black and white

Contact Center

RingCentral Adds 100 RingCX Customers in Q1, Adds 300 New Features to the CCaaS Platform

Hands let the bird go, release it or set it free with morning sunlight in the background.

CRM

Salesforce Releases Unified Knowledge Solution – Promises Personalization

Stress, burnout and overtime, woman in call center with headache at crm office desk.

Voice of the Customer

UK Consumers Are Sick and Tired of ‘Brandmin’, According to Twilio Report

Big CX News

Contact Center

Big CX News from Salesforce, Zendesk, Pegasystems & Verint

a person places the crown on the head of a king, royal succession, king coronation, transition of kingdom, prince comes to rule

CRM

Salesforce Crowned King of CRM for the 11th Year Running

Close-up of a person's hand holding a pen and signing a document, suggesting a business or legal agreement.

Contact Center

Verint Secures Eight-Figure Contract with Major Retailer

Abandoned Office Space: Deserted Cubicles, Silent Phones, and Faded Post Notes, Anticipating the Next Workday

Contact Center

AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head

Twilio Co-Founder Acquires The Onion

Contact Center

Twilio Co-Founder Acquires The Onion

Why Aren’t Customer Service Teams Ready for Machine Customers?

Contact Center

Why Aren’t Customer Service Teams Ready for Machine Customers?

Alvaria Horizons – The WEM Innovation Lab

Workforce Engagement Management

Alvaria Builds a Workforce Engagement Management Innovation Lab

Salesforce Einstein Copilot Now Generally Available – Includes Sales and Enterprise Features

CRM

The Salesforce Einstein Copilot Is Now Generally Available

Big CX News

CRM

Big CX News from Salesforce, HubSpot, SAP, & Medallia

Digital growth arrows up and abstract rocket launch on dark blue technology background. Glowing connected dots and lines. Boosting and Rapid growth concepts.

Customer Data Platform

Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

Workforce Engagement Management

Salesforce: Contact Center Agents Spend Just 39% of Their Time Servicing Customers

an image of a female engineer at work in her workshop. the inventor is working with microdetails. Generative AI

CRM

HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global

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