Home → Archives for Rhys Fisher
Contact Center
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Avaya’s Contact Center Solution Breathes Life into NHS Call Handling
Blending Live and Virtual Agents: Here’s How Turo Did It (Successfully!)
Voice of the Customer
Water Companies to Pay the Price for Poor Customer Service
CRM
Salesforce Appoints a Chief Trust Officer for the AI-Age
Medallia’s Latest AI Innovations Promise Premium Personalization
How Will AI Impact My Job? 5 Perspectives from the Contact Center Floor
Customer Data Platform
Say Hello to Rufus: Amazon’s New Chatbot
3 Damning Drivers of CCaaS Dissatisfaction
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
Loyalty Management
Composable Customer Engagement Platforms: The Cool Kids on the Block
Workforce Engagement Management
Generative AI Beyond Self-Service: 3 Eye-Catching Contact Center Use Cases
Supporting Vulnerable Customers Through the Energy Price Cap Increase
The Phone Remains the Customer’s Go-To Channel, Even as Voice Experiences Falter
Event News
The CX Awards 2024: How to Prepare an Award-Winning Application
The 3 Customer Service Technologies of the Future
