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Sandra is a CX Today journalist
Contact Center
Personetics Receives $85M Investment from Thoma Bravo
UJET Launches New Offers for SMBs
BIG CX NEWS from Medallia, Zendesk, and Nuance
Bright Pattern and Carahsoft Partner on Omnichannel for Public Sector
Medallia to Acquire Thunderhead
Customer Data Platform
Databricks Introduces Data Lakehouse for Retail
Aircall Partners with Deutsche Telekom
Verloop.io Teams up with Vonage on Conversational AI
Unlocking AI-Enabled Empathy in the Contact Centre
Forecast Partners with Sisense on New BI Platform
BIG CX NEWS from Dixa, ScreenMeet, and Gainsight
CRM
Pipedrive Releases Smart Docs Add-on
Sabio Group: Improving CX with People-first Approach
UCaaS Provider Destiny Acquires Meridix
Workforce Engagement Management
WeSpire Launches New Carbon Management Solution
Ombori Grid Added to the Microsoft Azure Marketplace