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Sandra is a CX Today journalist
Contact Center
Cogito Releases New Real-Time Coaching Capabilities
‘Authenticity Fosters Customer Loyalty’
Qualtrics Debuts a Quality Management Solution
Intercom Launches a Host of Customer Engagement Tools
How Is AI Revolutionising Customer Experience?
Uniphore Solutions Now Available on Genesys Premium AppFoundry
Sprinklr Unveils a “Lite” Version of its Customer Support Solution
‘Total Experience Starts with a Mindset and a Metric Change’
Workforce Engagement Management
CallMiner Strengthens Its Workforce Intelligence Capabilities
Level AI Launches Agent Screen Recording
The CX Summit Is Now LIVE!
BIG CX NEWS from Salesforce, Invoca, and Vonage
Voice of the Customer
InMoment Acquires ReviewTrackers
Invoca Valued at $1.1B Following $83M Investment
Vercom Acquires MailerLite for €84M
‘Contact Centre Industry Can’t Afford to Ignore Teams’
