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William Smith is a technology journalist with an interest in writing about CRM, feedback, helpdesk and loyalty solutions.
CRM & Customer Data Management
Impartner Debuts Partner Relationship Management Interface
Customer Engagement Platforms
Hedera Hashgraph, Sparkle Partner on POS Transformation
Uncategorized
Making the Most of User-Generated Content
Aircover Sales Intelligence Raises $3mn Seed Funding
Creatio CRM partners with LowCodeLabs
Contact Center & Omnichannel
Ruby Boosts Wages for Virtual Reception Offering
Customer Analytics & Intelligence
Symbl.ai: Explaining Conversation Intelligence
Kustomer CRM Report Investigates Holiday Season CX
Which? Study: Customers Prefer to Speak Directly to Staff
Alibaba Cloud, Salesforce Plan Social Commerce Solution
Workforce Engagement Management
Perceptyx Debuts Employee Listening Insights Platform
Salesforce, FedEx Partner on Supply Chain Management
FlyCoin Announces Cryptocurrency Travel Rewards Programme
Crownpeak, Dynamic Yield Partner on Experience Optimisation
Mindtickle Updates Sales Readiness Platform
Shopify Invests in Ecommerce Marketing Platform Yotpo
